Terms & conditions
Collecting and Using Personal Information..
Welcome to JoannaG.com's website. We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our site, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our sites will be used solely for the purpose stated on the page where it is collected. (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information.) JoannaG.com will not sell, license, transmit or disclose this information outside of JoannaG.com and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable JoannaG.com contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.
Personal information. By “personal information,” we mean data that is unique to an individual, such as a name, address, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.
We welcome your comments or questions about our websites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.
Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via telephone at the numbers provided at various locations on our site.
There are some locations on JoannaG.com’s website where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.
Other Information; "Cookies" and "Tags"
You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.
Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.
Linking to Other Sites
From time to time, JoannaG.com websites may provide links to other websites, not owned or controlled by JoannaG.com, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-JoannaG.com websites do not constitute or imply endorsement by JoannaG.com of these websites, any products or services described on these sites, or of any other material contained in them.
JoannaG.com has adopted and adheres to stringent security standards designed to protect non-public personal information at JoannaG.com.com against accidental or unauthorized access or disclosure. Among the safeguards that JoannaG.com has developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.
Changes to This Statement
JoannaG.com may change this Statement from time to time. We encourage you to periodically reread this Policy to see if there have been any changes that may affect you. This Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party. Your privacy and security is extremely important to us and your happiness is our prime concern.
The hardest thing on the Internet is parting with your credit card. Will my credit card details and personal information be safe?
At Joanna G, all your transactions are completed with the security provided by the highest level encryption servers available. Your credit card details are guarded by technology that is completely, 100% secure so you can order with confidence .We DO NOT store your credit card information on our server.
+ The ordering section of this site is protected by our SSL (secure socket layer) Certified by Thwaite.
+ All payments at Joanna G are accepted via the ultra secure BNZ Buyline service.
If, for any reason you do not feel safe entering your credit card information on our site, please feel free to fax, mail or post your order to us.
We will never sell, trade or give your personal information that you supply to us to anyone, EVER!.
After all we appreciate your trust, and will never do anything to betray it.
We use every means available to protect your sensitive information, that's why when you initally order from us, you will need to register as a customer by opening an account. You will be able to track your orders, update your information, create wish lists and much more. It may take a little more time to do business this way, but we believe it is safer for you and your privacy and that's what matters.
Joanna G has a pro-active and vigilant policy regarding Fraud.
We will not hesitate to inform the proper authorities of any attempted fraudulent order. Credit Card fraud in particular is a crime that is being committed daily over the internet. In the interests of customer security, all orders submitted using free email accounts or being delivered to a different address other than your billing address will be verified before despatch.
All Overseas Orders will be verified by Joanna G. This is to ensure that we are both protected from credit card fraud. If you would like any further information regarding our privacy and security policies, please feel free to contact us.