Return Policy

BUY WITH CONFIDENCE - WITH OUR 30 DAY JG WARRANTY ON ALL INTIMATE PRODUCTS

NZ Health Regulations do not permit the return of intimate apparel and products if you have changed your mind about your purchase.

We agree with this and think it would be downright nasty for a company to accept returns of sex toys from customers and put them back out for sale!

We do make an exception for lingerie, provided the item has not been worn. Sometimes it is only when you get to try it on that find out that perhaps the colour isn't a good match, or that you would prefer a different size.

If you want to return lingerie, you do need to send it back to us within 7 days of receipt with proof of purchase. If the replacement product unavailable (please check the website sizing on the products, as this shows all sizes and colours available instock), a Joanna G credit note will be issued or you can choose other items. Credit notes can not be redeemed for cash, but can be gifted or used to purchase products in the Joanna G range.  Hoisery and Packet Lingerie is unable to be returned for resizing as when these items are tried on, hair and fibres get trapped in the material making them unsuitable for resale.

If you receive a faulty product then we will certainly meet our obligations under the Consumer Guarantees Act to provide a remedy. Normally this will be a replacement item.

All Intimate Products carry a 30 day manufacturers warranty against faults & defects. In the unlikely event of there being a fault with any product that you have purchased, we will send a replacement providing the item is returned within the warranty period.

Please Contact us before shipping your faulty product back. Sometimes it could be something as simple as a battery or contact issue. If we advise you to send the product back, please send the faulty item back to us at PO Box 80187 Riccarton Christchurch 8440 together with a note of what the fault is. Please do be aware though, that if you have broken the toy, it will not be eligble for a replacement.

Please note, we do not provide a refund if you have changed your mind about your purchase, so please choose carefully.

If you have any questions regarding returns or would like further information about our returns policies, please Contact us and we will be more than happy to advise.